Losses in co-ownership are numerous: water leaks, water damages, vandalism, fire, etc. Whether they affect the common portions or the private portions, they require rigorous and immediate management. When a loss affects the building, it is up to the board of directors to make the notice of loss to the syndicate’s insurer and to supervise the repair or reconstruction work. Reactivity remains essential to properly limit the extent of the damage and to ensure the restoration of the premises as quickly as possible. An efficient organization of the syndicate thus helps reduce the impacts for all occupants.
The importance of immediate intervention
Managing a loss tolerates neither improvisation nor delay. The first hours are crucial: the premises must be secured, occupants protected, and the necessary measures taken to limit further damage. This initial intervention, when rapid and well-coordinated, reduces material and financial losses, prevents complications — notably mold and infiltrations — and facilitates the settlement of the insurance claim.
The necessity of complete and structured documentation
The syndicate, through the directors or the manager, must also maintain complete documentation of each step: declarations, communications with the concerned parties, emergency interventions, expert reports, estimates and invoices. This traceability not only demonstrates the diligence of the syndicate, but also helps prevent potential disputes, whether from co-owners or the insurer.
Essential coordination between stakeholders
Acting in a coordinated manner is fundamental. Stakeholders must collaborate to coordinate the required actions: stopping the source of water, drying, securing the premises, assessing the damages, carrying out repairs, and following up on the insurance claim. An orderly management of the loss helps reduce the overall impact of the event on occupants, on the value of the units, and on the financial stability of the syndicate.
Two practical guides to consult
To better understand the procedures and obligations of each party in such circumstances, it is recommended to consult the following sub-sheets:
WHAT YOU SHOULD KNOW! For an in-depth analysis of causes, responsibilities, insurance procedures and prevention measures, consult the “Water Damage” sheet.
ATTENTION! Water damage is the most frequent type of loss in co-ownership. It requires the deployment of coordinated actions, carried out quickly and efficiently. When such a loss occurs, time is the first factor to consider in order to limit damage and activate insurance claims as quickly as possible.
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